Frequently Asked Questions
Most frequent questions and answers
Where is Natalia Virlan located?
Natalia Virlan handmade accessories office is located in Bucharest, Romania.
How can I contact Natalia Virlan?
You can send to Natalia Virlan an e-mail at contact@nataliavirlan.ro.
How can I order jewelry from Natalia Virlan online shop?
Please select the item you want to order and click ADD TO CART button. You can go straight to the checkout by clicking on the shopping basket icon to the top right. If you have already registered at Natalia Virlan, then you only need to provide your address and your desired payment method here, and you’re done!
What kinds of payment methods do you accept?
Currently you can make payment when the product/s is delivered. Please visit out dedicated section – Payment and delivery.
Do you design and create custom accessories?
Natalia Virlan do not create custom accessories. Only accessories from the store’s inventory can be bought.
What warranties do you offer?
Please visit dedicated section – Guarantee.
I cannot find the answers to my questions, how do I reach Customer Service?
Please use the e-mail form from CONTACT page. Natalia Virlan is at your disposal for any questions, queries or suggestions.